Feedback and Complaints


We like to receive compliments and suggestions so that we can continually improve our services. You can do this by using the information on our contact us page.

You can also leave us feedback on the NHS Choices website. We're notified when someone posts a comment on our page. If you feel you want to make a negative post on this site or any social media site, we would encourage you to talk to us first.

If you received text message reminder for your appointment with one of our services, then you are likely to get an SMS message afterwards asking you to complete the NHS Friends and Family test survey. If you don't want to do that then just ignore the message.


We hope you will never have cause to complain about the services we provide, however, if this does happen we would hope that an informal discussion would enable any situation to be resolved. 

​The following policies relate to our complaints procedure: